Customer Service Manager Job at Adecco, Toledo, OH

MWVYVlBsVzdVVjdxOG1YZVREK3pRRU1C
  • Adecco
  • Toledo, OH

Job Description

Adecco is representing a well-established manufacturer seeking a Customer Service Manager to lead a high-performing team, improve internal processes, and ensure exceptional service to key accounts. This is a great opportunity to join a stable and growing company that values collaboration, accountability, and results.

In this role, you will:

  • Oversee day-to-day customer service operations, stepping in to assist the team during high-volume periods or when staffing is limited
  • Act as the point of contact for escalated inquiries and customer concerns
  • Provide hands-on leadership to a small team, including performance reviews, training, and staff development
  • Establish department KPIs and coach team members to hit service and efficiency goals
  • Analyze service performance and implement process improvements where needed
  • Lead and maintain internal compliance procedures related to customer and quality standards
  • Serve as liaison to strategic customers, tracking satisfaction and building long-term relationships
  • Support adoption of customer management tools and systems, ensuring clean data and proper utilization
  • Take ownership of export documentation and compliance requirements for the site

Qualifications:

  • 5+ years of customer service experience in a business-to-business or manufacturing setting
  • 3+ years of leadership or supervisory experience
  • Experience with ERP systems
  • Strong communication and problem-solving skills
  • Familiarity with process improvement tools or lean methodology is a plus
  • Bachelor’s degree preferred, but equivalent experience will be considered

If you’re a team-oriented leader who enjoys building strong customer relationships and improving operational performance, we’d love to hear from you.

To apply:

Please send your resume directly to joe.dombles@adeccona.com

Job Tags

Similar Jobs

PTS Advance

CNC Machinist Job at PTS Advance

 ...PTS Advance is looking for an experienced CNC Lathe Machinist to join an excellent organization that specializes in Aerospace/Defense, Heavy Industrial, Medical, and Energy. Ideal candidates will be local to the area and have experience operating CNC Lathe equipment... 

K-Five Construction Corporation

Dispatch Logistics Administrator- Nights/Overnights Job at K-Five Construction Corporation

Why K-Five Construction Corporation?~4th Generation Family Owned and Operated ~ One of the Largest Asphalt and Concrete paving companies in the Midwest ~ Established reputation of high-quality materials and craftmanship ~ Collaborative Work Environment ~ Safety...

Jeffrey Agency

Inside Sales Representative (Entry Level) Job at Jeffrey Agency

 ...We are looking for customer focused team members to join our Sales Department and directly impact our growth As an Inside Sales Representative...  ...Follow up on inbound, direct marketing leads Provide a high level of service to customers via email and phone Qualify inbound... 

LTIMindtree

AWS Python Developer - Portland, OR (Onsite) Job at LTIMindtree

 .... For more information, please visit . Job Title: AWS Python Developer Work Location: Portland, OR (Onsite) Job Description:...  ...range, individual pay is determined by work location and job level and additional factors including job-related skills, experience... 

Conexus Food Solutions

CDL Class A Truck Driver Job at Conexus Food Solutions

 ...more than 1,000 trucks, we're the go-to when it comes to reliable delivery services. At Conexus Food Solutions we believe that teamwork...  ...achieve great things. What Youll Do As a CDL Class A Driver at our Georgia facility, Empire Food , you will be responsible...