Customer Success Manager Job at Mainz Brady Group, Dallas, TX

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  • Mainz Brady Group
  • Dallas, TX

Job Description

Customer Support Account Manager

📍 On-site | Dallas-Fort Worth (DFW) area

We’re looking for a technical powerhouse and project execution pro to step into a hybrid role that combines customer success, technical scoping, and hands-on project coordination. As our Customer Support Account Manager, you'll partner with Enterprise Account Managers post-sale to turn client needs into fully executed upgrades, refreshes, and rollouts—on time, on budget, and with zero surprises.

What You’ll Do:

  • Bridge the gap between the sales handoff and flawless project delivery for enterprise clients
  • Scope technical upgrades and service add-ons (think AV, hardware, systems monitoring, etc.)
  • Work cross-functionally with procurement, scheduling, and engineering teams to drive execution
  • Own the project timeline from kickoff to completion, making sure nothing falls through the cracks
  • Visit client sites to validate needs, assess scope, and track progress
  • Serve as the technical point of contact and make sure every detail aligns with client expectations

This Role Is Not :

❌ A sales or business development role (we’ve got a team for that)

❌ A high-touch customer success job—your focus is execution, precision, and results

What You Bring:

  • Strong technical chops—especially in AV/IT, hardware, or system deployment environments
  • Experience leading customer-facing projects or technical implementations
  • On-site availability within the Dallas-Fort Worth area
  • Self-starter mentality with next-level organization and follow-through
  • Bonus: Experience in fast-moving tech, integration, or enterprise operations environments

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