We are seeking an IT Help Desk Specialist in Columbia who will serve as the first point for technical support, troubleshooting hardware and software issues, and providing excellent customer service to internal employees. You will work closely with senior IT professionals to ensure the smooth operation of our IT systems and assist in maintaining IT infrastructure.
Job Responsibilities: -Provide first-level technical support via phone, email, and in-person interactions. -Troubleshoot and resolve hardware, software, and network-related issues. -Install, configure, and update software applications and operating systems. -Assist with setting up and maintaining employee workstations, including desktops, laptops, and peripherals. -Manage user accounts, password resets, and access permissions. -Document support requests, troubleshooting steps, and resolutions in a ticketing system. -Educate employees on best IT practices and provide guidance on using company technology effectively. -Escalate complex issues to higher-level IT staff when necessary. Qualifications: -Basic understanding of Windows and Mac operating systems. -Familiarity with Microsoft Office 365 and common business applications. -Basic knowledge of networking concepts (e.g., IP addressing, DNS, DHCP, VPNs). -Strong problem-solving and troubleshooting skills. -Excellent communication and customer service skills. EEO/AA Employer/Vet/Disabled. The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.(none specified)
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