Job Description

We are seeking a professional and customer-focused Office Services Administrator to join our team in Bellevue, WA. This role will be the first point of contact for guests, ensuring a welcoming and professional environment at the front desk while also managing various office services functions. The ideal candidate will have a strong attention to detail, excellent organizational skills, and a proactive approach to administrative support.

Key Responsibilities: Front Desk & Guest Services

• Serve as the primary front desk representative, welcoming all visitors and ensuring a positive first impression.
• Manage phone lines in coordination with other offices, handling inquiries and directing calls as needed.
• Provide a high level of customer service to both internal employees and external visitors.

Office Services & Facilities Management

• Oversee and maintain the organization and upkeep of conference rooms, pantries, convenience areas, and common office spaces.
• Handle copy, print, scan, and mail requests efficiently and accurately.
• Manage office supply inventory and coordinate replenishment as needed.
• Ensure office equipment is maintained and in working condition, coordinating service requests when necessary.

Administrative & Operational Support

• Assist with administrative tasks such as processing expenses, coordinating catering, and supporting special projects.
• Maintain accurate records and manage volume capture for reporting and operational efficiency.
• Update and manage the Site Operations Manual , ensuring compliance with company policies and procedures.
• Keep communication boards, binders, and checklists up to date to streamline workflow.
• Support cross-training initiatives to enhance team collaboration and skill development.

Client Relations & Service Excellence

• Foster strong client relationships through scheduled and ad hoc operational meetings.
• Respond promptly to requests, inquiries, and issue resolution to ensure 100% client satisfaction.
• Promote and uphold industry standards, best practices, and company policies in all service areas.
• Work closely with the Portland office to ensure seamless operations and consistency across locations.

Qualifications & Skills:

• 2+ years of experience in office administration, office services, or a related role.
• Strong interpersonal and communication skills with a customer-first mindset.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.
• Ability to multitask and manage priorities in a fast-paced environment.
• Highly organized, detail-oriented, and proactive in problem-solving.
• Ability to foster a positive and cooperative work environment, maximizing productivity and team morale.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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