Job Description

About Us

TheMathCompany or MathCo® is a global Enterprise AI and Analytics company trusted by leading Fortune 500 and Global 2000 enterprises for data-driven decision-making. Founded in 2016, MathCo builds custom AI and advanced analytics solutions to solve enterprise challenges through its hybrid model. NucliOS, MathCo’s proprietary platform, enables connected intelligence at a lower total cost of ownership (TCO).

At MathCo, we foster an open, transparent, and collaborative culture, making it a great place to work. We provide exciting growth opportunities and value capabilities and attitude over experience, enabling our Mathemagicians to 'Leave a Mark'.

Job Description

We are seeking passionate individuals to help our clients solve complex challenges and lead their analytics transformation. As a Customer Success Leader, you will guide teams of Managers and Consultants in executing innovative analytical solutions for our clients. You will play a pivotal role in embedding data-driven insights and recommendations to bring customer strategies to life, while managing client relationships and leading internal teams effectively. This role demands a comprehensive understanding of the client’s business and strategic direction, ensuring their goals are translated into actionable outcomes on current projects and contributing to the development of future engagements.

Your responsibilities will include:

• Driving the implementation of actionable insights that facilitate client success.
• Leading client engagements, building strong relationships, and mentoring internal teams to transform business challenges into impactful analytics solutions.
• Translating business needs into actionable analytics, developing insights, and presenting recommendations to client stakeholders and leadership.
• Managing client accounts, including growth strategy, P&L oversight, resource planning, and handling escalations.
• Ensuring alignment between the client and internal teams by clearly communicating strategy, delivery plans, and proactively addressing potential risks.
• Leveraging expertise in pharma, marketing, and commercial analytics to provide innovative and actionable solutions.
• Collaborating with reputed consulting firms or large Fortune 500 organizations to deliver high-impact analytics.

Skills Required

• Strong understanding of the pharmaceutical industry, with the ability to translate business challenges into actionable analytics solutions.
• Extensive experience in Oncology, patient analytics, and therapeutic areas like General Medicine, with expertise in commercial healthcare analytics.
• Proven ability to synthesize key insights and communicate the strategic "so what" and "now what" effectively to senior leadership.
• Ability to collaborate across teams, such as Commercial, Brand Analytics, Data Science, and Market Research, to design and implement integrated solutions.
• Expertise in recommending the appropriate analytical techniques, leveraging deep pharma data knowledge to drive impactful results.
• Strong relationship-building skills, particularly in complex, high-pressure environments, with the ability to maintain strong client and internal team connections.
• Proven track record in managing and leading client accounts, including P&L management, resource planning, and addressing escalations.
• Comfortable navigating ambiguity and change, adapting solutions in evolving business environments.
• Demonstrated experience in managing large, cross-functional programs, working with senior stakeholders to ensure successful project execution.
• Experience working on global projects and operating within a global delivery model, coordinating effectively across diverse teams and time zones.

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