Job Description

Summary:

• Works directly with Clients via phone.
• Provides technical and product support of systems and procedures within Treasury Solutions.
• Provides client outreach and support for various migrations or changes impacting client use of Treasury products.
• Supports testing of new or enhanced applications and client testing of application upgrades/changes.
• Ability to diagnose and resolve more complex user issues and provide user training.
• Documents system issues and resolutions and escalates to team lead/manager when necessary.
• Adheres to and follows all applicable policies and procedures.
• Proactively escalates issues and risks to leadership's attention.
• Responsible for general support and delivery of moderate to high level complexity.
• Client Transitions Management Team initiatives and projects.

Required Qualifications:

• Undergraduate degree in related field or equivalent work experience.
• 6+ years of customer service experience handling in-person level conversations.
• 5+ years of technical support experience.
• Strong organizational and communication/grammar skills - both written and verbal.
• Demonstrated proficiency in computer applications, such as MS Office software products.
• 1:1 level support experience working directly with Clients on the phone - candidates need recent experience and proficiency in working with Clients/high inbound and outbound call volumes based on project.
• High proficiency in multi-tasking and flexibility - able to be moved from project to project and get up to speed quickly.
• Experience in banking, financial services, treasury and/or cash management.
• Experience in ACH, Wire, SWIFT and Lockbox banking applications.
• Experience in Bottomline applications.
• Experience in Commercial and Merchant card applications and operations.

About Us:

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

Job Tags

Similar Jobs