Job Description
The Hotel Area Manager for multiple hotel portfolios is responsible for overseeing the operations of multiple hotel properties within a designated region. This role requires a strong focus on guest satisfaction, operational efficiency, revenue generation, cost control, and staff management. The Area Manager ensures that all hotels maintain consistent service quality and financial performance while adhering to company policies and standards.
Key Responsibilities:
Operational Oversight:
- Monitor day-to-day operations of multiple extended stay hotel properties to ensure adherence to brand standards, policies, and procedures.
- Ensure that all hotels provide exceptional guest service, focusing on long-term stays and guest satisfaction.
- Conduct regular site visits and inspections to ensure cleanliness, safety, and compliance with health and safety regulations.
- Oversee property maintenance and repair schedules to ensure high standards are maintained at all times.
Financial Management:
- Develop and manage budgets for each property within the assigned area.
- Review financial performance reports, including profit and loss statements, to identify opportunities for improvement.
- Implement strategies to control costs and improve operational efficiency while maximizing revenue.
- Ensure accurate forecasting and budgeting for occupancy levels, room rates, and operating expenses.
Staff Management and Development:
- Hire, train, and manage hotel staff, including general managers, front desk, housekeeping, and maintenance teams.
- Conduct regular performance reviews and provide coaching and development to ensure employees meet service and performance standards.
- Create a positive, inclusive work culture that encourages teamwork, communication, and employee retention.
- Provide leadership and resolve any HR-related issues or conflicts that arise within the hotels.
Guest Satisfaction and Quality Control:
- Ensure that all hotels deliver excellent customer service, with an emphasis on meeting the needs of long-term guests.
- Implement customer feedback systems and address guest complaints or concerns promptly.
- Monitor guest reviews and ratings across various platforms and work to improve overall guest satisfaction scores.
- Ensure that hotels meet all quality assurance standards, including cleanliness, amenities, and facilities.
Sales and Marketing:
- Collaborate with the sales and marketing teams to develop and implement strategies that attract long-term guests and maximize occupancy.
- Ensure each hotel is well-positioned in its respective market and implements promotions that align with company goals.
- Track market trends and competitor activity, providing insight to the regional director to enhance business strategies.
Compliance and Safety:
- Ensure compliance with all local, state, and federal regulations, including safety, labor, and environmental laws.
- Maintain knowledge of industry standards and implement best practices in hotel operations.
- Oversee the handling of emergency procedures, ensuring staff are trained and prepared for any crisis situations.
Reporting and Communication:
- Provide regular updates to the Regional Director on the performance of each hotel, including occupancy rates, financial performance, and guest satisfaction.
- Prepare monthly, quarterly, and annual reports as required by upper management.
- Foster effective communication between hotel teams, corporate office, and other departments.
Qualifications and Skills:
Education: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
Experience:
- Minimum of 5 years of experience in hotel management, preferably in an extended stay or similar setting.
- Prior experience in managing multiple properties or regions is highly desirable.
Skills:
- Strong leadership and interpersonal skills.
- Excellent financial and business acumen with the ability to interpret financial reports.
- Outstanding problem-solving and conflict resolution skills.
- Exceptional organizational and time-management abilities.
- Strong customer service focus with a passion for exceeding guest expectations.
- Knowledge of property management systems (PMS) and other relevant hotel software.
Physical Requirements:
- Ability to travel frequently within the assigned region.
- Ability to conduct site inspections and walk the properties.
Work Environment:
- Extended stay hotels typically involve long-term residents, so the environment is typically calm but requires a high level of consistency and attention to detail.
- This role requires flexibility, including availability on weekends and holidays.
Job Tags
Holiday work, Local area,