Customer Success Manager (CSM) Job at $30M Enterprise SaaS Company, Bentonville, AR

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  • $30M Enterprise SaaS Company
  • Bentonville, AR

Job Description

We have been retained to locate a Customer Success Manager (CSM) for a growing leader in the Workforce Management Software space.

THE CLIENT:

  • 30% growth, $30M+ global SaaS company selling a portfolio of solutions into the Retail Vertical.
  • Huge Clients including BP, Ahold, and Walmart to name a few.
  • Recent funding in the last couple of years to grow product, sales, and marketing.
  • AI/ML technology focused on Store Operations and Execution including WFM, Inventory, planning, optimization and forecasting.
  • Looking for an experienced CSM to manage large Enterprise SaaS customers from project readiness through complex implementations and the entire lifecycle of the customer including training, upsell, cross sell, etc.
  • Develop relationships with key stakeholders and be the point of contact for the customers’ needs and goals.
  • Advising customer teams to create project goals and KPI’s to maximize customer’s ROI
  • Managing cross functional deployment teams of solution consultants, data engineers, trainers.
  • Recent success managing customers within the SaaS world for the retail vertical or similar technologies like WFM, planning, forecasting into other verticals
  • Great culture with long standing leaders and an influx of top talent to grow to $100M
  • Comp is open based on seniority and fit, but normal comp range for an Enterprise CSM

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